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Frequently Asked Questions
Brand policies
All orders must be paid in full by credit card prior to shipment.
We offer flat rate shipping of $25 on all orders. All shipments are sent via UPS.
Yes. We provide fair market protection for all active accounts.
Yes. The yearly minimum is $1,000.
Any imperfections, defects, or product concerns must be reported within two weeks of receiving the shipment to be eligible for a replacement, repair, or credit.
If the product is in stock, orders typically ship within two business days. If a style is not currently in stock, estimated lead time is 2–6 weeks for arrival from Italy.